Shipping policy
Shipping Policy
Free US Shipping on Coffee & Tea
We offer free standard shipping on all coffee and tea orders shipping to addresses within the contiguous United States.
Eligible Products
Free US shipping applies to all coffee and tea products available in our store, including whole bean, ground coffee, and tea varieties. Gift bundles containing coffee or tea are also eligible
Domestic Shipping (United States)
All domestic orders ship free via standard shipping. We offer the following shipping options at checkout:
- Standard Shipping – Free on all coffee and tea orders.
Processing Time
Orders are typically processed and packed within 1–2 business days of being placed. Orders placed on weekends or holidays are processed the next business day. You will receive a shipping confirmation email with tracking information once your order has shipped.
Because we roast our coffee fresh to order to make sure every bag arrives at peak freshness.
International Shipping
We currently ship to select international destinations. International shipping rates and delivery timeframes are calculated at checkout based on destination and order weight.
- International orders may be subject to customs duties, import taxes, and fees assessed by the destination country. These charges are the responsibility of the recipient and are not included in our shipping rates.
- Estimated international transit time: 10–21 business days depending on destination
Order Tracking
Once your order ships, you will receive a confirmation email containing your tracking number and a link to track your package. Please allow 48 hours for tracking information to update after you receive your shipping confirmation.
Address Changes
If you need to update your shipping address after placing an order, please contact us as soon as possible at info@sergenacoffeecompany.com. We can only accommodate address changes before an order has been processed for shipment. Once an order has shipped, we are unable to redirect packages.
Shipping Delays
While we strive to meet all estimated delivery windows, shipping delays may occasionally occur due to carrier volume, weather events, or other circumstances beyond our control. We appreciate your patience and will always do our best to keep you informed. If your order has not arrived within 10 business days for domestic, 30 days for international] of your ship date, please reach out to us so we can investigate.
Coffee Freshness Guarantee
We pack and ship our coffee with freshness in mind with sealed pouches? For best results, store your coffee in a cool, dry place away from direct sunlight, and consume within 30 days of roast date for optimal flavor.
Contact Us
Have a question about your shipment? We're happy to help.
- Email: info@sergenacoffeecompany.com
- Response time: Within 2 business days
Thank you for supporting Sergena Coffee Company. We're honored to share our family's coffee story with you.